Planning & Booking
We recommend booking at least 7 to 10 days before your moving date. This give us enough time to send coordinator for proper pre-move survey, understand exact volume of your goods, and reserve dedicated team and vehicle specifically for your date — so you don't have to wait or get adjusted around someone else's booking. For weekend moves or peak season (festivals, month-end, wedding season), booking even earlier is good idea since slots fill up fast.
Yes, completely free, with zero obligation to book with us after. Our expert visit your home or office (or do video call survey if you prefer), check the actual volume of your belongings, floor access, and any special items, and give you written estimate based on what they actually see — not rough guess. This step is purely to give you accurate price, not to pressure you into booking.
Yes, our team work 365 days a year, including Sundays and public holidays, since we understand many people can only move on day off from work. That said, Sunday and holiday slots are in high demand and get booked out quick, so if your move falls on one of these days, we suggest confirming your booking little earlier than usual.
If you inform us at least 48 hours before your scheduled move, you can reschedule to new date completely free — no penalty. If you need to cancel altogether and it's within that same 48-hour window, small processing fee may apply since our team and vehicle were already reserved specifically for you. We always explain this clearly at time of booking so there is no confusion later.
Weekdays generally work out better than weekends, and months without major festivals (avoiding run-up to Diwali, wedding season, and month-end, when many people move at once) tend to have easier truck availability and slightly better pricing. If your move happens to fall during one of these busier periods, we recommend booking at least 2 to 3 weeks ahead so you are not left scrambling for slot at last minute.
For standard household or office move, we just need valid ID proof — Aadhaar, PAN card, or Voter ID — along with confirmation of your pickup and drop addresses. If you are bank, government, or PSU employee who need to claim transfer allowance (TA/DA) from your employer, let us know in advance — we guide you on any extra documentation your department may require, since we are IBA-approved company with experience in these claims.
Costs & Payments
Your final cost is built from four main factors: total volume of goods being moved (how much space they take in the truck), distance between pickup and destination, quality and amount of packing material used for fragile or valuable items, and number of laborers required for loading, unloading, and any floor access challenges like missing lift. We factor all of this in during survey so your quote reflect your actual move, not generic estimate.
Yes. Every quote we give you is fully itemized, with GST and any applicable toll charges clearly broken down as separate line items rather than hidden inside vague total. This mean the number you see in your written quote is the number you will actually pay — no surprise addition on moving day.
Local operators sometimes quote lower number upfront, but that price often don't include proper insurance, verified staff, or accountability if something go wrong. With PrestoLink, you are getting professional multi-layer packing, background-verified and trained labour, full transit insurance coverage, GPS-tracked enclosed trucks, and dedicated support coordinator you can actually reach if you have question or concern — kind of accountability that's hard to get from unregistered local operator working off single phone number.
No, and you should be cautious of any mover who insist on 100% payment before the move even begins. We only collect small token amount at booking to confirm and reserve your slot. The remaining balance is paid either after loading is complete or upon final delivery, depending on payment structure you choose at booking — giving you security of paying as the work actually happens.
This is one of the most common complaint people report about unregistered or informal local movers — they deliberately quote unrealistically low price to win your business, and then, once your belongings are already loaded onto their truck, suddenly claim the volume was "more than expected" and demand extra cash before they deliver your goods. It's basically hostage situation for your belongings. This can't happen with PrestoLink because our quote is fixed and written down only after proper survey of your actual goods — there's no room for last-minute renegotiation once the truck is loaded.
For most of household and office relocations, we price based on volume — essentially, how much physical space your belongings take inside the truck. For unusually heavy or specialized cargo (like certain industrial or commercial equipment), weight-based pricing may apply instead. Whichever method applies to your specific move is clearly stated in your written quote upfront, so you know exactly how the number was arrived at.
Packing & Safety
We use what's called multi-layer packing — combination of bubble wrap for cushioning, corrugated sheets for structural protection, and stretch film to hold everything securely in place during transit. For particularly delicate or high-value items like LED TVs, mirrors, or glass tabletops, we go step further and use specialized wooden crates or thick foam-padded boxes custom-built to the size of item, giving it maximum protection against bumps on the road.
For safety and legal reasons, we cannot transport inflammable or hazardous materials such as gas cylinders, petrol, or chemicals, as well as perishable items like fresh food that could spoil during transit. We also strongly advise against packing personal valuables — cash, jewelry, and important original documents — into the shipment; these should always stay with you personally rather than travel in the truck, regardless of which movers you use.
YYes, we offer transit insurance assistance for every move, which cover unforeseen damage to your belongings caused by accidents, vehicle mishaps, or natural events during the journey. We explain the coverage details clearly at time of booking so you know exactly what is and isn't covered, and if you ever need to make claim, our team help you through the entire documentation process.
Every item is packed using waterproof lamination as standard practice, not just as optional add-on, and your belongings travel inside fully closed container trucks rather than open vehicles — meaning there is no exposure to rain, splashing, or moisture even during heavy downpour. This is especially important for furniture, mattresses, and electronics, which can get permanently damaged by even brief water exposure.
First step is to note the damage clearly on delivery receipt before signing it, and take photos of affected item right away — don't wait until later to raise it. Then inform our support coordinator immediately with those details. If you have opted for transit insurance, we walk you through the claims process step by step, handling the paperwork side so you are not left figuring it out alone or chasing us for updates.
Yes, always — this is standard advice across the entire moving industry, not specific to us. Cash, jewelry, passports, property papers, certificates, and similar high-value or irreplaceable items should be carried with you personally throughout the move rather than packed into boxes on the truck. Beyond the obvious safety reasoning, these items also typically fall outside what transit insurance policies actually cover, so keeping them with you is the safest option either way.
Loading & Services
Yes. Our team includes trained carpenters who handle the dismantling of beds, wardrobes, modular furniture, and dining tables at your current home, and then reassemble everything at new location. Every nut, bolt, and bracket removed during dismantling is collected in labeled pouches and kept with matching piece of furniture, so nothing go missing and reassembly is quick and accurate.
Absolutely — this is our core service model. We manage the entire journey end-to-end: packing everything at your current home, safely loading and transporting it, and then unloading, unpacking, and placing items at your new home. You are not left to coordinate separate vendors for each stage; one team handles the whole process from start to finish.
Yes, we operate specialized vehicle carriers designed to transport cars and two-wheelers safely, either alongside your household shipment or as separate dedicated booking, depending on your preference and the route. Your vehicle is secured properly for transit and, where applicable, covered to protect it from dust and weather during the journey.
Yes, if you have opted for our full-service package, our team don't just drop off boxes and leave — we unpack them, place items in the rooms they belong to based on your inventory labels, and clear away all the packing debris (empty cartons, bubble wrap, tape) afterward, so you can start settling into your new home immediately instead of dealing with mountain of trash.
There may be small additional labour charge in cases where building has no lift access and goods need to be manually carried up or down multiple floors, since this genuinely requires more manpower, time, and physical effort from our team. However, this is never a surprise — it's assessed and clearly mentioned in your written quote during initial survey, so you know the full cost before moving day, not after.
No, tipping is completely optional and never expected — the price in your quote already fully covers all labour charges for the move. That said, if you are genuinely happy with how the crew handled your move, small tip is always appreciated by the team, but it's entirely your choice and not something you should feel obligated to do.
Tracking & Storage
Yes, for long-distance and intercity moves, our trucks are equipped with GPS tracking, giving you visibility into where your shipment is at any given time. Beyond just the tracking link, you also have dedicated move coordinator you can call directly for real-time updates and honest estimate of arrival timing, rather than just being left to guess.
That's common situation, and we have solution for it — secure, moisture-free warehousing where your goods can be safely stored for as long as you need, whether that's few days or several months. The facility is monitored, so your belongings remain protected until your new place is actually ready for move-in, and we coordinate the final delivery whenever you give us the go-ahead.
Transit time depends primarily on the distance between cities. As general guideline, moves covering 300 to 500 km typically take 24 to 48 hours, while longer distances over 1,000 km can take anywhere from 4 to 6 days, accounting for route conditions and any necessary rest stops for the driver. We give you specific estimated delivery window based on your exact route at the time of booking.
Yes, every member of our team — from packers to loading staff to drivers — go through strict background verification process before joining, along with professional training on proper handling techniques. This isn't just about protecting your belongings; it's also about the safety and comfort of having verified individuals inside your home during vulnerable time like a move.
Yes, every move comes with formal service agreement along with detailed, itemized inventory list that both you and our team sign off on before departure. This create clear accountability — if there's ever discrepancy at delivery, both parties have documented record to refer back to, which is exactly the kind of transparency that protects you as customer.
Trust, Verification & Complaints
Look for few key signals: properly registered company name rather than just individual's personal phone number, valid GSTIN you can verify, real physical office address (not just WhatsApp number), and genuine reviews spread across multiple independent platforms — not only the testimonials the company chooses to show you. A legitimate mover will also always insist on doing proper survey before giving you a quote, and will put that quote in writing — company that only gives verbal estimates over phone call is a red flag worth taking seriously.
IBA (Indian Banks' Association) approval means the mover is officially recognized and listed as a trusted relocation partner by the banking sector, which requires the company to be properly registered and documentation-compliant. It matters most if you're a bank, PSU, or government employee claiming a transfer allowance, since only IBA-approved invoices are usually accepted for reimbursement.
Contact our support team directly with your booking ID and details of the issue — we aim to resolve most complaints within 48 hours. If it's a damage or insurance claim, we'll guide you through the documentation needed, since our written service agreement and inventory list make the process much faster than with unregistered operators.
Yes, as long as you're paying to the company's official registered account and you receive a proper invoice or receipt for it. Avoid paying the full amount upfront to a personal UPI ID with no invoice — that's one of the most common red flags people report when a move goes wrong.
Yes, comparing 2-3 quotes is a good practice, but be cautious of quotes that are dramatically lower than the others — this is often a sign of hidden charges or a bait-and-switch tactic after loading. Compare what's actually included (packing material quality, insurance, manpower) rather than just the final number.
We strongly recommend it, especially during loading, so you can verify the inventory list matches what's going onto the truck. If you genuinely cannot be present, you can authorize a trusted family member or representative to oversee the process on your behalf.